Thursday, November 10, 2011

No Phones.... NBN in limbo

In the simple attempts to connect STANDARD services in out new home at Glenmore Ridge we have run in to some major problems.

We have called Telstra to connect the phone line and they gave us a new number on the spot. They took a booking to come and connect the telephone line to the street on Monday.

I got a call today and they have cancelled the installation because.... wait for it.... there is not services in our street and probably for most of the Glenmore Ridge Estate.


I will attempt to outline below

  • As part of the Governments plan for the National Broadband Network (NBN) Fibre is to be rolled out across Australia - This is to be done by NBN Co Ltd
  • Telstra normally roll out copper underground cables in the pits/tunnels that the developer lays in new estates
  • Because fibre will eventually be rolled out by NBN Co Ltd, Telstra have decided that installing copper cables in the ground is not a good commercial decision as it will be ripped out and replaced with fibre in the future
  • So with NBN CO Ltd being the people responsible for providing our servives Telstra has absolutely no responsibility to provide and copper services whilst we wait for the fibre rollout across Australia
  • Telstra do however HAVE TO provide houses with a home phone SO with no copper cable you could demand a satellite phone from them - I am sure at massive prices
  • This means that you cannot get a normal home phone, ADSL internet, back to base alarms or anything else that goes over a standard phone line
  • This means that the online internet that you can get is either 3g i.e a usb dongle OR Telstra's more expensive 4g
After speaking with Telstra they advised to call my local MP (which is David Bradbury) to advise him of the situation. I sent an email yesterday and they advised they would get back to me.

I also spoke with Stockland who appeared to already know that this was an issue and would also get back to me.

I will be calling NBN CO tommorrow to see when they plan to roll out services into the area. After I speak to the NBN CO I will find out how far services are from being installed. I have read other blogs and there are 1000's of other people in new estates in the same position as us.

I am also keen to know how long Stockland has know about this and why this is the first I have heard of this issue. Considering I paid full price for my land and dont even have standard services I am FAR FROM IMPRESSED.... 

What an absolute GARGABE situation ..... updates to follow